How to Request Deletion of Identity Data From Jumio Verification
Jumio deletion requires contacting both Jumio and the client company that requested verification. Explicitly request deletion of biometric and ID document data.
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Learn MoreStep-by-Step Guide
- 1
Identify which company used Jumio for your identity verification
- 2
Contact that company's privacy team to request deletion of your verification data
- 3
Also email privacy@jumio.com directly with a data deletion request
- 4
Include the name of the client company and approximate date of verification
- 5
Request deletion of government ID images and facial biometric data specifically
- 6
Reference applicable privacy laws including GDPR, CCPA, or state biometric laws
- 7
Request written confirmation of data deletion from Jumio
- 8
Note that Jumio's data retention depends on individual client agreements
About This Opt-Out Process
Opting out of Jumio's data collection requires following a medium-level process that typically takes 15-20 minutes. The process may involve navigating privacy settings, submitting formal requests, and following up to verify data deletion. Under GDPR and CCPA, companies are legally required to honor valid opt-out and deletion requests within specified timeframes (typically 30-45 days).
After completing the opt-out process, use the following verification method to confirm your data has been removed: Request written confirmation from Jumio that your verification data was deleted. Note that some companies may retain certain data required by law or for legitimate business purposes, even after an opt-out request. If your request is not honored within the legal timeframe, you have the right to escalate to your local data protection authority.
Direct Contact
DSAR Email: privacy@jumio.com
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Request written confirmation from Jumio that your verification data was deleted
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